FAQs

  1. Is there a minimum order quantity?
    No, there is no minimum order quantity. However Bespoke designs may incur a minimum order fee depending on the level of detail required.
  2. Can we order samples?
    Yes you can order samples of any of our invitations and save-the-dates directly from the website by clicking on the design you like and ‘add to cart’. There is a charge for samples but the postage is free so you can order as many as you want.
  3. Can your designs be made in our wedding colour theme/style?
    Yes, all of our designs can be made in any colour. We may require a colour swatch for an accurate match but this will be returned to you.
  4. Can we change the font style of our wedding stationery?
    Yes absolutely. Please see our list of popular fonts but if you have a particular font in mind just let us know and we can acquire it.
  5. When should we order our wedding stationery?
    We recommend that orders for Invitations and RSVPs are placed at least five to six months before your wedding date for sending out three to four months before your wedding.  Save-The-Date cards can be ordered as early as you want and normally sent nine to twelve months before your wedding. If you require a full set of wedding stationery we recommend that you order all of your stationery together (with estimated numbers if exact quantities are not known at that stage) to enable us to book space in the diary to complete your order in time.
  6. How long does it take between ordering and receiving our stationery?
    We generally allow at least 4 weeks from receiving your order confirmation and deposit payment but this may increase during busy periods. Shorter lead times can be arranged for urgent orders but a fee may apply.
  7. How many should we order?
    Order one Save The Date and Invitation per family or couple not per guest. We recommend you order a few extra for guests you may have forgotten about or decide to invite at a later date. Allow one Order of Service per couple plus a few extra for evening guests who may wish to attend the ceremony. (The details within your Order of Service will need to be agreed with your Church/Venue before you submit them to us.)
  8. Can we order extra invitations at a later date?
    Yes, but there may be a delay sending these out depending on our workload so we recommend you order a few extra at the outset.
  9. How do we order?
    Please see our ‘Ordering’ page on the website.
  10. Are the Invitations and Save The Dates supplied with envelopes?
    Yes, all prices include complimentary plain white or ivory envelopes as standard. Coloured envelopes are available at £0.15 each.
  11. How are the invitations worded?
    Invitations go out from the hosts, which was traditionally the brides’ parents, however it is becoming more common to be from the couple. They are generally written in the third person (i.e. Mr & Mrs Jones). The time and date should be written first, the venue last. Use the titles of your guest’s names (i.e. Mrs, Dr etc). The wording “request the honour of your presence” is most normal for religious ceremonies, and “request the pleasure of your company” is most normal for non-religious ceremonies. The brides name traditionally appears before the groom. Please see our invitation wording suggestions’.
  12. Can we change the wording on our stationery?
    Yes. There are no rules to say stick with tradition, if you would like us to use alternative wording, it is no problem.
  13. Should we include anything else with the invitations?
    We would recommend you include an RSVP to encourage a prompt reply from your guests. You may also wish to include maps/travel information, accommodation details, wedding gift list/wishing well poem, menu options, any dress requirements (i.e. black tie), and/or reception finish times.
  14. When do we organise the seating plan, place setting cards etc?
    Once your guests have replied to your invitations, you can then work out your seating plan. Your Reception venue will tell you how many tables you will have and where they will be placed.  We will contact you a minimum of 4 weeks before your wedding date to obtain your seating plan and guest list.  We have provided a traditional top table seating arrangement but there is no need to stick with tradition.
  15. How do we pay for our order?
    A 25% deposit is required at the time of order and the balance is payable within 7 days of receipt of the goods. Payment can be made either by cash, cheque or bank transfer. (Details will be given on the order confirmation and invoice).
  16. Can we meet with Coochicoo Cards to look at your designs and to discuss our requirements?
    Yes, I am very happy to meet with couples (in and around the Darlington area). We make one free home visit/consultation during the course of the order process (within a 20 mile radius of Darlington). Any subsequent home visits/consultations, or those beyond a 20 mile radius, will be charged at £20 per trip.
  17. Can we provide our own design ideas and/or artwork?
    Yes. If you have a specific design/artwork you would like us to use, then we can bring this to life for you.
  18. How is the wedding stationery delivered?
    Orders may be delivered free of charge within Darlington, or within a 10 mile radius for a £5.00 charge. For all other UK locations they will be sent by courier at £8.99 per delivery or Royal Mail (charges available upon request). It is the discretion of Coochicoo Cards to determine the most appropriate method of delivery.